soultreater.in

Soul Treater

Shipping & Delivery Policy

Introduction

At Soul Treater, we ensure your orders reach you safely and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver any physical products you purchase through our website https://soultreater.in.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.

  • If we experience a high volume of orders, processing times may be delayed slightly. We’ll inform you via email in case of significant delays.

2. Shipping Methods & Timelines

We offer standard and express shipping across India:

  • Standard Shipping: 4–7 business days

  • Express Shipping: 2–4 business days (charges may apply)

Delivery timelines may vary depending on your location, courier delays, or unforeseen circumstances (e.g., weather, festivals).

3. Shipping Charges

  • Shipping charges are calculated at checkout based on the weight, size, and delivery location.

  • Occasionally, we offer free shipping promotions. Please refer to our website banners or offers page for ongoing deals.

4. Delivery Partners

We use trusted delivery partners like Delhivery, Blue Dart, DTDC, India Post, and others to ensure secure and prompt delivery of your products.

5. Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS with the tracking number and courier details so you can monitor delivery status.

6. Address & Delivery Issues

  • Please ensure your shipping address is complete and accurate. We are not responsible for non-delivery due to incorrect address information.

  • If the package is returned to us due to incorrect/incomplete address, re-shipping charges may apply.

7. Damaged or Missing Items

If your order arrives damaged or with missing items:

  • Email us within 48 hours of delivery at sheetal.soultreater@gmail.com with photos and order details.

  • We will investigate and issue a replacement or partial refund based on the situation.

8. International Shipping

Currently, we do not offer international shipping. Orders are delivered within India only.

9. Contact Us

If you have questions about your order, shipping status, or any delivery issues, contact us at:

Soul Treater
📍 T32-1301, Amanora Park Town, Hadapsar, Pune – 411028
📧 Email: sheetal.soultreater@gmail.com
📞 Phone: +91 91753 57338